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Frequently Asked Questions
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About Us
Delivery, Pickup and Returns
Commercial Credit
Procure-To-Pay
Reservation and Payments
Account Management
Support
About Us
What are your hours of operation?
Is Columbus Equipment Rental Service open on holidays?
How can I find the nearest location?
What types of equipment do you rent?
Do you serve both residential and commercial customers?
What is your service area?
Reservations and Payments
How do I reserve equipment?
What payment methods do you accept?
Is a deposit required?
Can I cancel or modify my reservation?
Do you offer daily, weekly, and monthly rental rates?
What is included in the rental price?
Do you offer discounts for long-term rentals?
Delivery, Pickup and Returns
Do you offer equipment delivery?
What are the requirements for equipment pickup?
What is your policy on late returns?
How far in advance should I book delivery?
What if I need the equipment delivered to a job site?
Do you provide setup and basic training on delivered equipment?
What happens if the equipment doesn't work when I receive it?
Commercial Credit
How do I apply for a commercial credit account?
What are the benefits of a commercial credit account?
What credit terms do you offer?
Do you require a personal guarantee for commercial accounts?
Can I add multiple users to my commercial account?
How do I update my commercial account information?
Procure-To-Pay
What is your Procure-to-Pay process?
How do I set up a Procure-to-Pay account for my organization?
Can I integrate your rental system with my company's procurement software?
What reporting features are available with Procure-to-Pay?
How do I manage user permissions in the Procure-to-Pay system?
What payment options are available for Procure-to-Pay accounts?
Account Management
How do I create an online account?
Can I manage my rentals online?
How do I update my account information?
Can I save my payment methods for faster checkout?
How do I view my rental history and invoices?
What if I forget my password?
Can I set up automatic payments?
Support
What if the equipment breaks down?
Do you provide training on equipment operation?
What safety equipment is included with rentals?
Do you offer emergency support?
Can you help me choose the right equipment for my project?
Do you provide maintenance and repair services?
What if I have questions about operating the equipment?
Do I need insurance for rented equipment?
What safety certifications do your operators have?
Can you provide safety training for my crew?
